What did people do with their metaphorical marbles this week?
We would love to hear your thoughts!!
Thursday, 25 June 2009
Desiderata
Desiderata - by max ehrmann
Go placidly amid the noise and haste, and remember what peace there may be in silence.
As far as possible, without surrender, be on good terms with all persons. Speak your truth quietly and clearly; and listen to others, even to the dull and the ignorant, they too have their story. Avoid loud and aggressive persons, they are vexations to the spirit.
If you compare yourself with others, you may become vain and bitter; for always there will be greater and lesser persons than yourself. Enjoy your achievements as well as your plans. Keep interested in your own career, however humble; it is a real possession in the changing fortunes of time.
Exercise caution in your business affairs, for the world is full of trickery. But let this not blind you to what virtue there is; many persons strive for high ideals, and everywhere life is full of heroism. Be yourself. Especially, do not feign affection. Neither be cynical about love, for in the face of all aridity and disenchantment it is perennial as the grass.
Take kindly to the counsel of the years, gracefully surrendering the things of youth. Nurture strength of spirit to shield you in sudden misfortune. But do not distress yourself with imaginings. Many fears are born of fatigue and loneliness.
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars; you have a right to be here. And whether or not it is clear to you, no doubt the universe is unfolding as it should.
Therefore be at peace with God, whatever you conceive Him to be, and whatever your labors and aspirations, in the noisy confusion of life, keep peace in your soul.
With all its sham, drudgery and broken dreams, it is still a beautiful world.
Be cheerful. Strive to be happy.
Max Ehrmann c.1920
Go placidly amid the noise and haste, and remember what peace there may be in silence.
As far as possible, without surrender, be on good terms with all persons. Speak your truth quietly and clearly; and listen to others, even to the dull and the ignorant, they too have their story. Avoid loud and aggressive persons, they are vexations to the spirit.
If you compare yourself with others, you may become vain and bitter; for always there will be greater and lesser persons than yourself. Enjoy your achievements as well as your plans. Keep interested in your own career, however humble; it is a real possession in the changing fortunes of time.
Exercise caution in your business affairs, for the world is full of trickery. But let this not blind you to what virtue there is; many persons strive for high ideals, and everywhere life is full of heroism. Be yourself. Especially, do not feign affection. Neither be cynical about love, for in the face of all aridity and disenchantment it is perennial as the grass.
Take kindly to the counsel of the years, gracefully surrendering the things of youth. Nurture strength of spirit to shield you in sudden misfortune. But do not distress yourself with imaginings. Many fears are born of fatigue and loneliness.
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars; you have a right to be here. And whether or not it is clear to you, no doubt the universe is unfolding as it should.
Therefore be at peace with God, whatever you conceive Him to be, and whatever your labors and aspirations, in the noisy confusion of life, keep peace in your soul.
With all its sham, drudgery and broken dreams, it is still a beautiful world.
Be cheerful. Strive to be happy.
Max Ehrmann c.1920
Session 10 Review
Dale Carnegie Course®
Participant Weekly Action Reminder
“You can make more friends in two months by becoming really interested in other people, than you can in two years by trying to get other people interested in you.” – Dale Carnegie
Congratulations Session 10 Award Recipients
- Rolf Otto of UBS – Breakthrough Award
- Ann Guidera (private) – Outstanding Performance Award
Session 10 Review
Thank you for your valuable insights in last night's session. In the last session, we learned from some of the top experts in the world about how to “Stop Worrying and Stop Living” while being agreeable even when disagreeing. Those experts were you!”
Session 10A Highlights: Disagree Agreeably
Issues Addressed
- How do we keep disagreements positive?
- How can we keep from being perceived as either a doormat or an aggressive person to avoid?
Session 10B Highlights: Manage Our Stress
Issues Addressed
- How can we keep from being victims of stress and worry?
- How can we keep focused on end results and keep our attitudes positive and goal-focused?
Session 11 Preview
Experts tell us that it takes about four weeks to change a habit. By now, we’ve had the chance to change and solidify our people skills and communications habits several times over. We are becoming unconsciously competent at higher levels than many of us thought possible just 10 sessions ago.
In preparation for Session 11, please:
1) For Session 11A, prepare a two-minute report on your application of any of the Human Relations principles during the course. This presentation is the cumulative product of all of your efforts to win friends and influence people. It should not be a repeat of a previously given report. Use the Magic Formula. Read pages 11.4-11.8 in your Participant Manual and complete the “Be a Human Relations Champion Report Planning Sheet” on page 11.9.
2) For Session 11B, prepare a two-minute report on a specific incident that had an emotional and powerful impact on you. Use this experience to inspire the group. Tell us what impact the experience had on your life. Speak from the depth of your heart with feeling and conviction. Remember this is a magic formula report, so please think of a specific incident to convey your report. This is an opportunity to use all of the skills you have gained to communicate a message of importance. Read page 11.14 of your Participant Manual and complete the “Inspire Others Report Planning Sheet” on page 11.15.
3) Come prepared to discuss examples of how you are applying the Dale Carnegie concepts (like using cushions, stating your opinions with evidence, or your use of the managing worry principles).
4) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People: (Review Part Three and all the principles to see which ones have become habits in preparation for the Human Relations Champion report.)
- How to Stop Worrying and Start Living, Continue Part Eight
- The Quick and Easy Way to Effective Speaking, Review Part Two, Chapter 5
- Review the Speak More Effectively booklet in the Resource section of your Participant Manual
If you have any questions about the next session please call or e-mail us.
For more information please contact: Myself or your DC&A contact
All the best,
Participant Weekly Action Reminder
“You can make more friends in two months by becoming really interested in other people, than you can in two years by trying to get other people interested in you.” – Dale Carnegie
Congratulations Session 10 Award Recipients
- Rolf Otto of UBS – Breakthrough Award
- Ann Guidera (private) – Outstanding Performance Award
Session 10 Review
Thank you for your valuable insights in last night's session. In the last session, we learned from some of the top experts in the world about how to “Stop Worrying and Stop Living” while being agreeable even when disagreeing. Those experts were you!”
Session 10A Highlights: Disagree Agreeably
Issues Addressed
- How do we keep disagreements positive?
- How can we keep from being perceived as either a doormat or an aggressive person to avoid?
Session 10B Highlights: Manage Our Stress
Issues Addressed
- How can we keep from being victims of stress and worry?
- How can we keep focused on end results and keep our attitudes positive and goal-focused?
Session 11 Preview
Experts tell us that it takes about four weeks to change a habit. By now, we’ve had the chance to change and solidify our people skills and communications habits several times over. We are becoming unconsciously competent at higher levels than many of us thought possible just 10 sessions ago.
In preparation for Session 11, please:
1) For Session 11A, prepare a two-minute report on your application of any of the Human Relations principles during the course. This presentation is the cumulative product of all of your efforts to win friends and influence people. It should not be a repeat of a previously given report. Use the Magic Formula. Read pages 11.4-11.8 in your Participant Manual and complete the “Be a Human Relations Champion Report Planning Sheet” on page 11.9.
2) For Session 11B, prepare a two-minute report on a specific incident that had an emotional and powerful impact on you. Use this experience to inspire the group. Tell us what impact the experience had on your life. Speak from the depth of your heart with feeling and conviction. Remember this is a magic formula report, so please think of a specific incident to convey your report. This is an opportunity to use all of the skills you have gained to communicate a message of importance. Read page 11.14 of your Participant Manual and complete the “Inspire Others Report Planning Sheet” on page 11.15.
3) Come prepared to discuss examples of how you are applying the Dale Carnegie concepts (like using cushions, stating your opinions with evidence, or your use of the managing worry principles).
4) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People: (Review Part Three and all the principles to see which ones have become habits in preparation for the Human Relations Champion report.)
- How to Stop Worrying and Start Living, Continue Part Eight
- The Quick and Easy Way to Effective Speaking, Review Part Two, Chapter 5
- Review the Speak More Effectively booklet in the Resource section of your Participant Manual
If you have any questions about the next session please call or e-mail us.
For more information please contact: Myself or your DC&A contact
All the best,
Wednesday, 17 June 2009
Session 9 Review
Dale Carnegie Course®
Participant Weekly Action Reminder
“Leadership is the capacity and will to rally men and women to a common purpose and the character which inspires confidence.” - Bernard Montgomery
Congratulations Session 9 Award Recipients
- Tim Bode of Starwood Hotels – Human Relations Award
- Adam Corrigan - Private – Human Relations Award
- Artan Duvari of Starwood Hotels – Crashing Through Award
- Giles Orford of Focusrite – Crashing Through Award
- Rolf Otto of UBS – Crashing Through Award
Session 9 Review
“Oliver Wendell Homes once said, “Man’s mind, once stretched by a new idea, never regains its original dimensions.” We certainly expanded our capabilities and understanding of what we can truly accomplish in the last session!”
Session 9A Highlights: Demonstrate Leadership
Issues Addressed
- What is required of us to apply the “Be a Leader” Human Relations Principles when working with challenging people?
- What principles do we need to continue to work on and what might be the long-term outcome?
Session 9B Highlights: Develop More Flexibility
Issues Addressed
- How can I use flexibility to better communicate with others?
- What specific skills will help my communications be received with greater appreciation and respect?
What We Discovered
We each have a comfort zone when communicating. Our listeners also have their own comfort zones. Ultimately our listeners judge us on what we do, how we look, what we say, and how we say it. If we don’t become more flexible in our communication style, our listeners may not get the messages we are trying to communicate, no matter how valid and important our messages are. Being flexible is, therefore, up to us and is more important than being comfortable.
In preparation for Session 10, please:
1) Briefly review pages 10.4-10.6 of your Participant Manual. No further preparation is required for this part of the session.
2) For Session 10B, prepare a 2-minute report on how you have applied the Manage Stress Principles since Session 4. Use the Magic Formula. Read page 10.10 in your Participant Manual and complete the “Manage Our Stress Report Planning Sheet” on page 10.11.
3) Observe and reflect on your increasing skills in using Dale Carnegie’s 30 Human Relations Principles. We will give our Human Relations Champion status reports in Session 11.
4) Come prepared to discuss examples of how you are applying the Dale Carnegie concepts (like flexibility and your use of Dale Carnegie’s Human Relations and Stress and Worry Control principles).
5) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People, Review Part Two
- How to Stop Worrying and Start Living, Part Eight and Start reading the 31 short stories to help you prepare for your report in this session.
- The Quick and Easy Way to Effective Speaking, Part Five, Chapter 14
If you have any questions about the next session please call or e-mail us.
For more information please contact: Myself or your DC&A contact
All the best,
Participant Weekly Action Reminder
“Leadership is the capacity and will to rally men and women to a common purpose and the character which inspires confidence.” - Bernard Montgomery
Congratulations Session 9 Award Recipients
- Tim Bode of Starwood Hotels – Human Relations Award
- Adam Corrigan - Private – Human Relations Award
- Artan Duvari of Starwood Hotels – Crashing Through Award
- Giles Orford of Focusrite – Crashing Through Award
- Rolf Otto of UBS – Crashing Through Award
Session 9 Review
“Oliver Wendell Homes once said, “Man’s mind, once stretched by a new idea, never regains its original dimensions.” We certainly expanded our capabilities and understanding of what we can truly accomplish in the last session!”
Session 9A Highlights: Demonstrate Leadership
Issues Addressed
- What is required of us to apply the “Be a Leader” Human Relations Principles when working with challenging people?
- What principles do we need to continue to work on and what might be the long-term outcome?
Session 9B Highlights: Develop More Flexibility
Issues Addressed
- How can I use flexibility to better communicate with others?
- What specific skills will help my communications be received with greater appreciation and respect?
What We Discovered
We each have a comfort zone when communicating. Our listeners also have their own comfort zones. Ultimately our listeners judge us on what we do, how we look, what we say, and how we say it. If we don’t become more flexible in our communication style, our listeners may not get the messages we are trying to communicate, no matter how valid and important our messages are. Being flexible is, therefore, up to us and is more important than being comfortable.
In preparation for Session 10, please:
1) Briefly review pages 10.4-10.6 of your Participant Manual. No further preparation is required for this part of the session.
2) For Session 10B, prepare a 2-minute report on how you have applied the Manage Stress Principles since Session 4. Use the Magic Formula. Read page 10.10 in your Participant Manual and complete the “Manage Our Stress Report Planning Sheet” on page 10.11.
3) Observe and reflect on your increasing skills in using Dale Carnegie’s 30 Human Relations Principles. We will give our Human Relations Champion status reports in Session 11.
4) Come prepared to discuss examples of how you are applying the Dale Carnegie concepts (like flexibility and your use of Dale Carnegie’s Human Relations and Stress and Worry Control principles).
5) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People, Review Part Two
- How to Stop Worrying and Start Living, Part Eight and Start reading the 31 short stories to help you prepare for your report in this session.
- The Quick and Easy Way to Effective Speaking, Part Five, Chapter 14
If you have any questions about the next session please call or e-mail us.
For more information please contact: Myself or your DC&A contact
All the best,
Monday, 15 June 2009
How did We Rate at Session 8 ?
Good Afternoon Folks - I hope your day goes well !
Last night was our first opportunity to formally recognise the strengths we see in each other supported by the all important evidence that adds credibility and sincerity to our comments !
If giving and receiving recognition felt 'good' then think about the impact it had upon you and how we can apply those skills back in the workplace to reinforce confidence, enthusiasm and co-operative incentive in others.
Thanks also, for being so open to exploring the power of a 'pep' talk upon the Enthusiasm and Energy we can inject into our activities.
Let's take a moment to 'recognise' the winners of the Breakthrough and Outstanding Performance Awards, Darin Davies(Marriott Hotel ) & Joan Penny (Ramada Hotels)
So - what awaits you at Session 9 ?
Session 9 – Part A
Report back : a 2-min talk upon our experience in applying principles 22-30 in exerting a Leadership influence.
Session 9 – Part B
In this part of the evening we will be developing Flexibility by working on exercises designed to challenge. Numerous past graduates of the course have said this session has done more for their self-confidence than any other session. There is no preparation.
* Reminder * Please Continue to put your Stress/Worry commitment into application, we will be updating each other upon our progress at session 10.
As always, should you have any questions about any of the above, please feel free to contact me.
Kind regards,
Last night was our first opportunity to formally recognise the strengths we see in each other supported by the all important evidence that adds credibility and sincerity to our comments !
If giving and receiving recognition felt 'good' then think about the impact it had upon you and how we can apply those skills back in the workplace to reinforce confidence, enthusiasm and co-operative incentive in others.
Thanks also, for being so open to exploring the power of a 'pep' talk upon the Enthusiasm and Energy we can inject into our activities.
Let's take a moment to 'recognise' the winners of the Breakthrough and Outstanding Performance Awards, Darin Davies(Marriott Hotel ) & Joan Penny (Ramada Hotels)
So - what awaits you at Session 9 ?
Session 9 – Part A
Report back : a 2-min talk upon our experience in applying principles 22-30 in exerting a Leadership influence.
Session 9 – Part B
In this part of the evening we will be developing Flexibility by working on exercises designed to challenge. Numerous past graduates of the course have said this session has done more for their self-confidence than any other session. There is no preparation.
* Reminder * Please Continue to put your Stress/Worry commitment into application, we will be updating each other upon our progress at session 10.
As always, should you have any questions about any of the above, please feel free to contact me.
Kind regards,
Tuesday, 9 June 2009
...the Show Must Go On !
Dear Delegates,
In Hayley's absence, I have the pleasure of delivering session 8 of your Dale Carnegie course.
As feared - the tube strike is going ahead which will inevitably impact travel arrangements this evening.
Session 8 of the Dale Carnegie course will be going ahead as planned.
Kind Regards,
Hitesh Patel
07914 971 531
In Hayley's absence, I have the pleasure of delivering session 8 of your Dale Carnegie course.
As feared - the tube strike is going ahead which will inevitably impact travel arrangements this evening.
Session 8 of the Dale Carnegie course will be going ahead as planned.
Kind Regards,
Hitesh Patel
07914 971 531
Thursday, 4 June 2009
Warren Buffet Interview
Warren Buffet speaks about how nervous he was when he first took the Dale Carnegie Course.
http://www.youtube.com/watch?v=ONDxvkTyndw
This reminds me of the phrase "every master was once a disaster"
http://www.youtube.com/watch?v=ONDxvkTyndw
This reminds me of the phrase "every master was once a disaster"
Wednesday, 3 June 2009
IF by Rudyard Kipling
IF you can keep your head when all about you
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you,
But make allowance for their doubting too;
If you can wait and not be tired by waiting,
Or being lied about, don't deal in lies,
Or being hated, don't give way to hating,
And yet don't look too good, nor talk too wise:
If you can dream - and not make dreams your master;
If you can think - and not make thoughts your aim;
If you can meet with Triumph and Disaster
And treat those two impostors just the same;
If you can bear to hear the truth you've spoken
Twisted by knaves to make a trap for fools,
Or watch the things you gave your life to, broken,
And stoop and build 'em up with worn-out tools:
If you can make one heap of all your winnings
And risk it on one turn of pitch-and-toss,
And lose, and start again at your beginnings
And never breathe a word about your loss;
If you can force your heart and nerve and sinew
To serve your turn long after they are gone,
And so hold on when there is nothing in you
Except the Will which says to them: 'Hold on!'
If you can talk with crowds and keep your virtue,
' Or walk with Kings - nor lose the common touch,
if neither foes nor loving friends can hurt you,
If all men count with you, but none too much;
If you can fill the unforgiving minute
With sixty seconds' worth of distance run,
Yours is the Earth and everything that's in it,
And - which is more - you'll be a Man, my son!
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you,
But make allowance for their doubting too;
If you can wait and not be tired by waiting,
Or being lied about, don't deal in lies,
Or being hated, don't give way to hating,
And yet don't look too good, nor talk too wise:
If you can dream - and not make dreams your master;
If you can think - and not make thoughts your aim;
If you can meet with Triumph and Disaster
And treat those two impostors just the same;
If you can bear to hear the truth you've spoken
Twisted by knaves to make a trap for fools,
Or watch the things you gave your life to, broken,
And stoop and build 'em up with worn-out tools:
If you can make one heap of all your winnings
And risk it on one turn of pitch-and-toss,
And lose, and start again at your beginnings
And never breathe a word about your loss;
If you can force your heart and nerve and sinew
To serve your turn long after they are gone,
And so hold on when there is nothing in you
Except the Will which says to them: 'Hold on!'
If you can talk with crowds and keep your virtue,
' Or walk with Kings - nor lose the common touch,
if neither foes nor loving friends can hurt you,
If all men count with you, but none too much;
If you can fill the unforgiving minute
With sixty seconds' worth of distance run,
Yours is the Earth and everything that's in it,
And - which is more - you'll be a Man, my son!
Session 7 Review
Dale Carnegie Course®
Participant Weekly Action Reminder
Congratulations Session 7 Award Recipients
Anne Guidera – Human Relations Award
Gary Wheadon of Sullys – Human Relations Award
“Nothing else so inspires and heartens people as words of appreciation. You and I may soon forget the words of encouragement and appreciation that we utter now, but the person to whom we have spoken them may treasure them and repeat them to themselves over a lifetime.”
–Dale Carnegie
Session 7 Review
Peter Drucker once commented that our organizations don’t need more managers, they need better leaders. I wish he could have been here last week to see how well we are developing our leadership skills!”. In Session 7, we personally validated the relevance of Dale Carnegie’s time-tested approaches to influencing people through: trust and respect; achieving cooperation versus compliance; and discovering the power of finding points of agreement. Based on intentional actions, we saw example after example of how Dale Carnegie’s second set of Human Relations Principles can generate increased collaboration and cooperation.
Session 7A Highlights: Gain the Willing Cooperation of Others
Issues Addressed
- How can I create an environment where people are committed to results, not just compliant to orders?
- What is the synergy between the first set of Dale Carnegie’s Human Relations Principles and the second set??
Session 7B Highlights: Commit to Influence Others
Issues Addressed
- How can we help change the attitudes of others without giving offence or arousing resentment?
- What role must Dale Carnegie’s first two set of Human Relations Principles play if we are to become change agents rather than victims of change?
In preparation for Session 7, please:
1) Read pages 8.4-8.5 of your Participant Manual. There is no further preparation required for Part A.
2) Read page 8.10-8.11 of your Participant Manual. Prepare a two-minute Magic Formula report on the results of your commitment from Session 3 to “Put Enthusiasm to Work.” Complete the “Realizing the Power of Enthusiasm Report Planning Sheet” on 8.12.
3) Come prepared to discuss examples of how you are applying the Dale Carnegie concepts (like the third set of Human Relations Principles).
4) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People, Part Four, Chapters 6-9 and A Shortcut to Distinction
- How to Stop Worrying and Start Living, Part Six, Chapter 1-3
- The Quick and Easy Way to Effective Speaking, Part Five, Chapter 12
- Review “The Little Recognized Secret of Success” booklet in the Resource section of your Participant Manual
If you have any questions about the next session please call or e-mail us.
For more information please contact: Myself or your DC&A contact
Participant Weekly Action Reminder
Congratulations Session 7 Award Recipients
Anne Guidera – Human Relations Award
Gary Wheadon of Sullys – Human Relations Award
“Nothing else so inspires and heartens people as words of appreciation. You and I may soon forget the words of encouragement and appreciation that we utter now, but the person to whom we have spoken them may treasure them and repeat them to themselves over a lifetime.”
–Dale Carnegie
Session 7 Review
Peter Drucker once commented that our organizations don’t need more managers, they need better leaders. I wish he could have been here last week to see how well we are developing our leadership skills!”. In Session 7, we personally validated the relevance of Dale Carnegie’s time-tested approaches to influencing people through: trust and respect; achieving cooperation versus compliance; and discovering the power of finding points of agreement. Based on intentional actions, we saw example after example of how Dale Carnegie’s second set of Human Relations Principles can generate increased collaboration and cooperation.
Session 7A Highlights: Gain the Willing Cooperation of Others
Issues Addressed
- How can I create an environment where people are committed to results, not just compliant to orders?
- What is the synergy between the first set of Dale Carnegie’s Human Relations Principles and the second set??
Session 7B Highlights: Commit to Influence Others
Issues Addressed
- How can we help change the attitudes of others without giving offence or arousing resentment?
- What role must Dale Carnegie’s first two set of Human Relations Principles play if we are to become change agents rather than victims of change?
In preparation for Session 7, please:
1) Read pages 8.4-8.5 of your Participant Manual. There is no further preparation required for Part A.
2) Read page 8.10-8.11 of your Participant Manual. Prepare a two-minute Magic Formula report on the results of your commitment from Session 3 to “Put Enthusiasm to Work.” Complete the “Realizing the Power of Enthusiasm Report Planning Sheet” on 8.12.
3) Come prepared to discuss examples of how you are applying the Dale Carnegie concepts (like the third set of Human Relations Principles).
4) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People, Part Four, Chapters 6-9 and A Shortcut to Distinction
- How to Stop Worrying and Start Living, Part Six, Chapter 1-3
- The Quick and Easy Way to Effective Speaking, Part Five, Chapter 12
- Review “The Little Recognized Secret of Success” booklet in the Resource section of your Participant Manual
If you have any questions about the next session please call or e-mail us.
For more information please contact: Myself or your DC&A contact
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