Yesterday I went to the "start-up" business event at Excel.
Before the event, I consciously made a decision to bring home a minimum of 15 business cards. Having a specific goal in mind caused me to take certain ACTIONS before the event and during the event.
Firstly I drew a mind map to brainstorm ways I could achieve my goal:
- Event organisers
- Stand holders
- Referrals from stand holders (decision makers)
- People attending seminars
- Misc
When I had completed my mind map, I then reviewed the venue layout in the event booklet and ticked the key people I wanted to definately see. I then got into action!
The afternoon turned out to be quite enjoyable, as it was almost like conducting a treasure hunt. Having and intentional goal caused me to ask certain questions as well:
"How have you found the event?"
"How often are the events run?"
"Who typically attends these events?"
"If I was to take stand how much would it cost and what other promotion would I get?"
"Who are you looking to attract and why?"
"Who makes the decisions for purchasing in your business?"
"Which other events do you attend?"
"What challenges do you face at events like these?"
"What challenges do you face in your business?"
And so on and so on...
All of the above questions meant that I could gather information either for an immediate pitch or for a later meeting or phone conversation. You do of course need to listen to their pitch as well and might need to take notes.
Many of us will call meetings or go along to events and have no end result in mind. I met my target of 15 cards. If I had set my minimum target higher I wonder if I would have achieved even more.
Friday, 29 May 2009
Wednesday, 27 May 2009
Session 6 Review
Dale Carnegie Course®
Participant Weekly Action Reminder
“Trust is … established when words and deeds are congruent.” - William M. Boast
Congratulations Session 6 Award Recipients
- Olivia Bakos – Breakthrough Award
- Stephen Shillingford – Breakthrough Award
- Stella Fernandez of Express Holiday Inn – Outstanding Performance Award
- Oliver Burke of Focusrite – Outstanding Performance Award
Session 6 Review
In the early sessions of the Dale Carnegie Course®, many of us were concerned about being able to be comfortable in front of a group of listeners. We have broken through that barrier and are now becoming proficient at helping our audience feel comfortable, motivated, and enlightened as they listen to us.”
Session 6A Highlights: Make Our Ideas Clear
Issues Addressed
- How can we help our listeners understand complex and unfamiliar information?
- How will the LIONS process help our teams, managers, clients, and us?
Session 6B Highlights: Think on Our Feet
Issues Addressed
- How can we honestly prepare for unexpected situations, challenges, and questions?
- How do we leverage our life experiences to be a more powerful communicator and leader?
Session 7 Preview
How do we lead without authority? What are the keys to gaining cooperation in a world where people are being pulled many different directions? The reports in this session will provide real world insights into what it takes to be an effective person of influence as professionals and human beings.
Part A: Gain the Willing Cooperation of Others
In this session we will see ways to influence people through trust and respect, achieve cooperation versus compliance, and discover the power of finding points of agreement. Based on a commitment we made in Session 4, we will see how Dale Carnegie’s second set of Human Relations Principles can create collaboration and cooperation.
Part B: Commit to Influence Others
The third set of human relations principles belong to the realm of leadership. In this session, we will better understand the principles required to be a leader, explore methods to minimize resistance, and discover how to coach for improved performance.
In preparation for Session 7, please:
1) Prepare a 2-minute report to communicate a specific experience when you applied the Gain Willing Cooperation Principles. This is based on a commitment you made in Session 4. Use the Magic Formula. Complete the Gain the Willing Cooperation of Others Report Planning Sheet on page 7.5.
2) We will discuss the 3rd set of Dale Carnegie’s Human Relations Principles and make a commitment to use them. Please read pages 7.8-7.9 in you Participant Manuals and review the principles on pages 7.10 and 7.11. The results of this commitment will be communicated in Session 9 so pick someone who you can work with over the next two weeks.
3) If you missed Session 6, please complete the Mid-point Assessment form on page 6.13-6.14 of your Participant Manual and give it to your Trainer at Session 7.
4) Come prepared to discuss examples of how you are applying the Dale Carnegie concepts (like the LIONS formula and thinking on your feet).
5) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People, Part Four, Chapters 1-5
- How to Stop Worrying and Start Living, Part Five, Chapter 1
- The Quick and Easy Way to Effective Speaking, Part Four, Chapter 11
- Remember Names booklet in the Resource section of your Participant Manual
If you have any questions about the next session please call or e-mail us.
For more information please contact: Myself or your DC&A contact
All the best,
Participant Weekly Action Reminder
“Trust is … established when words and deeds are congruent.” - William M. Boast
Congratulations Session 6 Award Recipients
- Olivia Bakos – Breakthrough Award
- Stephen Shillingford – Breakthrough Award
- Stella Fernandez of Express Holiday Inn – Outstanding Performance Award
- Oliver Burke of Focusrite – Outstanding Performance Award
Session 6 Review
In the early sessions of the Dale Carnegie Course®, many of us were concerned about being able to be comfortable in front of a group of listeners. We have broken through that barrier and are now becoming proficient at helping our audience feel comfortable, motivated, and enlightened as they listen to us.”
Session 6A Highlights: Make Our Ideas Clear
Issues Addressed
- How can we help our listeners understand complex and unfamiliar information?
- How will the LIONS process help our teams, managers, clients, and us?
Session 6B Highlights: Think on Our Feet
Issues Addressed
- How can we honestly prepare for unexpected situations, challenges, and questions?
- How do we leverage our life experiences to be a more powerful communicator and leader?
Session 7 Preview
How do we lead without authority? What are the keys to gaining cooperation in a world where people are being pulled many different directions? The reports in this session will provide real world insights into what it takes to be an effective person of influence as professionals and human beings.
Part A: Gain the Willing Cooperation of Others
In this session we will see ways to influence people through trust and respect, achieve cooperation versus compliance, and discover the power of finding points of agreement. Based on a commitment we made in Session 4, we will see how Dale Carnegie’s second set of Human Relations Principles can create collaboration and cooperation.
Part B: Commit to Influence Others
The third set of human relations principles belong to the realm of leadership. In this session, we will better understand the principles required to be a leader, explore methods to minimize resistance, and discover how to coach for improved performance.
In preparation for Session 7, please:
1) Prepare a 2-minute report to communicate a specific experience when you applied the Gain Willing Cooperation Principles. This is based on a commitment you made in Session 4. Use the Magic Formula. Complete the Gain the Willing Cooperation of Others Report Planning Sheet on page 7.5.
2) We will discuss the 3rd set of Dale Carnegie’s Human Relations Principles and make a commitment to use them. Please read pages 7.8-7.9 in you Participant Manuals and review the principles on pages 7.10 and 7.11. The results of this commitment will be communicated in Session 9 so pick someone who you can work with over the next two weeks.
3) If you missed Session 6, please complete the Mid-point Assessment form on page 6.13-6.14 of your Participant Manual and give it to your Trainer at Session 7.
4) Come prepared to discuss examples of how you are applying the Dale Carnegie concepts (like the LIONS formula and thinking on your feet).
5) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People, Part Four, Chapters 1-5
- How to Stop Worrying and Start Living, Part Five, Chapter 1
- The Quick and Easy Way to Effective Speaking, Part Four, Chapter 11
- Remember Names booklet in the Resource section of your Participant Manual
If you have any questions about the next session please call or e-mail us.
For more information please contact: Myself or your DC&A contact
All the best,
Tuesday, 26 May 2009
Letting Go!
After 5 days on the west coast of Portugal with good food, good company and surfing, I realised something quite powerful.
In the lead up to the trip I found myself getting wound up! I had placed a series of calls that had not been returned, emails that other people had not responded to and a number of documents that had to be re-written. As a result, I got more and more frustrated with people in general and one of those people was me.
So, I decided to complete the final actions before I went away. i also decided that whilst I was away, I would completely immerse myself in the moment and enjoy it fully. Even when I wiped out on my surf board and hit my head, I thought to myself "wow...I hit my head in Portugal and I am still able to lift a Sagres beer".
On my return, I found that the emails had been answered and my phone calls returned and the unnecessary stress had left my body.
This made me realise that sometimes I need to take ACTIONS and then let go of the outcome. This allows other people to step into the space and it certainly made me a happier person.
So...
Take action
The results will come
In the lead up to the trip I found myself getting wound up! I had placed a series of calls that had not been returned, emails that other people had not responded to and a number of documents that had to be re-written. As a result, I got more and more frustrated with people in general and one of those people was me.
So, I decided to complete the final actions before I went away. i also decided that whilst I was away, I would completely immerse myself in the moment and enjoy it fully. Even when I wiped out on my surf board and hit my head, I thought to myself "wow...I hit my head in Portugal and I am still able to lift a Sagres beer".
On my return, I found that the emails had been answered and my phone calls returned and the unnecessary stress had left my body.
This made me realise that sometimes I need to take ACTIONS and then let go of the outcome. This allows other people to step into the space and it certainly made me a happier person.
So...
Take action
The results will come
Session 5 Review
Dale Carnegie Course®
Participant Weekly Action Reminder
“If you are going to reinvent your organization, then in order to succeed, you must reinvent yourself.” - Tracy Goss
Congratulations Session 5 Award Recipients
- Min Kim of Generation Investment LLP - Breakthrough Award
- Giles Orford of Focusrite - Outstanding Performance Award
- Stella Fernandez of Express Holiday Inn - Crashing Through Award
- Stephen Shillingford Private - Crashing Through Award
- Gary Wheadon of Sullys - Crashing Through Award
Session 5 Review
“What an incredible session! We truly learned that we have far more reserve power to bring to bear on challenging situations that many of us imagined possible. We brought our communication skills to a new level and as a result have shown that we have the right to be heard.”
Session 5A Highlights: Energize out Communications
Issues Addressed
- How can we help our listeners better understand our message?
- How can we harness our natural nervous energy to better engage our audience while reducing our stress?
Session 5B Highlights: Unleash Our Full Potential
Issues Addressed
- When push comes to shove, are we assertive enough (not aggressive) to be heard and found credible?
- How might it affect our team and organizational results if we speak up more often and are counted?
Session 6 Preview
Do you need to make ideas so clear that can’t be misunderstood? Do you want to be able to handle impromptu communication situations with the highest degree of professionalism? This session provides these benefits and much more. Please clear your calendar and make attending Session 6 a top priority!
In preparation for Session 6, please:
1) Prepare a two-minute report by teaching us something related to your job that will be interesting for others to learn. Bring this example to life by using an exhibit or visual. Use the LIONS formula (page 6.4 in your Participant Manual). Read and complete the “Make Our Ideas Clear Report Planning Sheet on page 6.5.
2) No formal preparation is required for Session 6B. Read pages 6.10-6.11 of your Participant Manual for an overview.
4) Come prepared to discuss examples of how you are applying the Dale Carnegie concepts (like the magic formula, your use of the worry and stress principles, and enthusiasm).
5) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People, Part Three, Chapters 7-12
- How to Stop Worrying and Start Living, Part Four, Chapters 1-7
- The Quick and Easy Way to Effective Speaking, Part Three, Chapter 8 and 10
- Speak More Effectively booklet in the Resource section of your Participant Manual
If you have any questions about the next session please call or e-mail us.
For more information please contact: Myself or your DC&A contact
Participant Weekly Action Reminder
“If you are going to reinvent your organization, then in order to succeed, you must reinvent yourself.” - Tracy Goss
Congratulations Session 5 Award Recipients
- Min Kim of Generation Investment LLP - Breakthrough Award
- Giles Orford of Focusrite - Outstanding Performance Award
- Stella Fernandez of Express Holiday Inn - Crashing Through Award
- Stephen Shillingford Private - Crashing Through Award
- Gary Wheadon of Sullys - Crashing Through Award
Session 5 Review
“What an incredible session! We truly learned that we have far more reserve power to bring to bear on challenging situations that many of us imagined possible. We brought our communication skills to a new level and as a result have shown that we have the right to be heard.”
Session 5A Highlights: Energize out Communications
Issues Addressed
- How can we help our listeners better understand our message?
- How can we harness our natural nervous energy to better engage our audience while reducing our stress?
Session 5B Highlights: Unleash Our Full Potential
Issues Addressed
- When push comes to shove, are we assertive enough (not aggressive) to be heard and found credible?
- How might it affect our team and organizational results if we speak up more often and are counted?
Session 6 Preview
Do you need to make ideas so clear that can’t be misunderstood? Do you want to be able to handle impromptu communication situations with the highest degree of professionalism? This session provides these benefits and much more. Please clear your calendar and make attending Session 6 a top priority!
In preparation for Session 6, please:
1) Prepare a two-minute report by teaching us something related to your job that will be interesting for others to learn. Bring this example to life by using an exhibit or visual. Use the LIONS formula (page 6.4 in your Participant Manual). Read and complete the “Make Our Ideas Clear Report Planning Sheet on page 6.5.
2) No formal preparation is required for Session 6B. Read pages 6.10-6.11 of your Participant Manual for an overview.
4) Come prepared to discuss examples of how you are applying the Dale Carnegie concepts (like the magic formula, your use of the worry and stress principles, and enthusiasm).
5) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People, Part Three, Chapters 7-12
- How to Stop Worrying and Start Living, Part Four, Chapters 1-7
- The Quick and Easy Way to Effective Speaking, Part Three, Chapter 8 and 10
- Speak More Effectively booklet in the Resource section of your Participant Manual
If you have any questions about the next session please call or e-mail us.
For more information please contact: Myself or your DC&A contact
Wednesday, 13 May 2009
Session 4 Review
Dale Carnegie Course®
Participant Weekly Action Reminder
“Actions speak louder than words.” Anonymous
Congratulations Session 4 Award Recipients
- Merijn Backx of Shell - Human Relations Award
- Corina Balaneanu of Dale Carnegie - Human Relations Award
SESSION 4 REVIEW
“In this session we began to reap the benefits of leading an intentional life. We changed our approaches to people by avoiding the natural inclination to criticize, condemn, and complain. Instead we made people feel important, became genuinely interested in others, and talked in terms of other people’s interests. As a result, our self confidence increased, stressful relationships become more productive, and our perception of what is possible expanded.”
Session 4A Highlights: Put Stress in Perspective
Issues Addressed
- What is the true cost of unmanaged stress and worry to us and our organizations?
- What can we do to manage stress; which not only kills people, but kills what is inside them while they are still alive?
Session 4B Highlights: Motivate Others and Enhance Relationships
Issues Addressed
- Why are foundational human relations principles so challenging to apply consistently?
- Can applying the Human Relations Principles truly enhance profitability, productivity, and quality?
SESSION 5 PREVIEW
Most of us have a desire to be recognized as a “can do” person within our respective organizations. We know that this does not happen by being a “wall-flower” or a “low-key” associate. Expect an industrial strength dose of increased effectiveness and confidence as a result of attending this session!
In preparation for Session 5, please:
1) Prepare a 1-minute report on an experience that involved a lot of action. Be animated by reliving an experience just as it happened. Show us the story of what happened. Read pages 5.5-5.6 in your Participant Manual and complete the “Energize Our Communications Report Planning Sheet on page 5.7.
2) Become familiar with “The Box Factory” on page 5.4 by reading it several times.
3) Prepare a 1-minute “Magic Formula” Report (Incident-Action-Benefit) on a subject about which you have strong feelings and unwavering convictions. Choose your subject based upon a specific incident that happened to you. Read page 5.12 of your Participant Manual and complete the “Unleash Our Full Potential Planning Sheet” on page 5.13
4) Come prepared to discuss examples of how you are applying the Dale Carnegie concepts (like the magic formula, your use of the worry and stress principles, and enthusiasm).
5) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People, Part Three, Chapters 1-6
- How to Stop Worrying and Start Living, Part Three, Chapters 1-6
- The Quick and Easy Way to Effective Speaking, Part Three, Chapter 9
If you have any questions about the next session please call or e-mail us.
All the best,
Participant Weekly Action Reminder
“Actions speak louder than words.” Anonymous
Congratulations Session 4 Award Recipients
- Merijn Backx of Shell - Human Relations Award
- Corina Balaneanu of Dale Carnegie - Human Relations Award
SESSION 4 REVIEW
“In this session we began to reap the benefits of leading an intentional life. We changed our approaches to people by avoiding the natural inclination to criticize, condemn, and complain. Instead we made people feel important, became genuinely interested in others, and talked in terms of other people’s interests. As a result, our self confidence increased, stressful relationships become more productive, and our perception of what is possible expanded.”
Session 4A Highlights: Put Stress in Perspective
Issues Addressed
- What is the true cost of unmanaged stress and worry to us and our organizations?
- What can we do to manage stress; which not only kills people, but kills what is inside them while they are still alive?
Session 4B Highlights: Motivate Others and Enhance Relationships
Issues Addressed
- Why are foundational human relations principles so challenging to apply consistently?
- Can applying the Human Relations Principles truly enhance profitability, productivity, and quality?
SESSION 5 PREVIEW
Most of us have a desire to be recognized as a “can do” person within our respective organizations. We know that this does not happen by being a “wall-flower” or a “low-key” associate. Expect an industrial strength dose of increased effectiveness and confidence as a result of attending this session!
In preparation for Session 5, please:
1) Prepare a 1-minute report on an experience that involved a lot of action. Be animated by reliving an experience just as it happened. Show us the story of what happened. Read pages 5.5-5.6 in your Participant Manual and complete the “Energize Our Communications Report Planning Sheet on page 5.7.
2) Become familiar with “The Box Factory” on page 5.4 by reading it several times.
3) Prepare a 1-minute “Magic Formula” Report (Incident-Action-Benefit) on a subject about which you have strong feelings and unwavering convictions. Choose your subject based upon a specific incident that happened to you. Read page 5.12 of your Participant Manual and complete the “Unleash Our Full Potential Planning Sheet” on page 5.13
4) Come prepared to discuss examples of how you are applying the Dale Carnegie concepts (like the magic formula, your use of the worry and stress principles, and enthusiasm).
5) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People, Part Three, Chapters 1-6
- How to Stop Worrying and Start Living, Part Three, Chapters 1-6
- The Quick and Easy Way to Effective Speaking, Part Three, Chapter 9
If you have any questions about the next session please call or e-mail us.
All the best,
Thursday, 7 May 2009
Session 3 Review
Dale Carnegie Course®Participant Weekly Action Reminder
"Relational skills are the most important abilities in leadership." – John Maxwell
CONGRATULATIONS Session 3 Award Recipients:
Darin Davies of (Marriot Hotels) - Outstanding award,
Patrick’s Bauristhene (Private) - Breakthrough Award
SESSION 3 Review
Well done last night everyone!! We saw people making some real leaps forward in their level of commitment to the result. This programme starts to get interesting when those actions are fulfilled and the results are experienced and celebrated.
Session 3A Highlights: Put Enthusiasm to Work
Issues Addressed
- How can we be peak performers who overcome the obstacles posed by a negative world?
- Where in our professional lives do we need to focus our intensity so our teams and organizations are more successful?
Session 3B Highlights: Recognize Achievements
Issues Addressed
- How can we best face change, challenges, and opportunity?
- What are our true assets for achieving breakthroughs and attaining our full potential?
SESSION 4 Preview
If you work in stressful situations with stressful people, this session is for you! Our team members may view us as role models. They most certainly learn from and are affected by the examples we set when it comes to attitude control and stress management. Therefore, it is important for us to lessen daily "dis-stress" factors in order to lead most effectively. Inevitably, part of our stress is directly related to people with whom we work. Dale Carnegie has recipes for dealing with both stressful situations and people, so bring an open mind and be on time.
In preparation for Session 4, please:
1) Prepare a 1-minute Commitment Report on an area of your professional life that is causing a disproportionate amount of stress (distress). Consider these questions: "What about this situation is causing stress?" "How can I better handle the stress?" "What impact will this have on achieving my vision?"
Read pages 4.4-4.8 in your Participant Manuals. Complete the "Commitment to Put Stress in Perspective" form on page 4.9 to help prepare your report.
2) Prepare a 2-minute Status Report about an experience that illustrates your intentional application of the Enhance Relationships Principles. This is a commitment we made in Session 2. Use the Magic Formula process to structure the report: Incident, Action, and Benefit. Read pages 4.14-4.21 of your Participant Manual and complete the "Motivate Others ad Enhance Relationships Report Planning Sheet on page 4.22 to prepare your report. Practice it too!
3) Come prepared to discuss examples of how you are applying Dale Carnegie’s concepts and processes from sessions 1-3 (such as the Remembering Names, Put Enthusiasm to Work, etc.).
4) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People, Part Two, Chapters 4-6
- How to Stop Worrying and Start Living, Review Parts One and Two in your Participant Manual, Session 4
- The Quick and Easy Way to Effective Speaking Part Three, Chapter 7
- Speak More Effectively booklet in the Resource section of your manual
If you have any questions about the next session or wish to make up a session please or e-mail us.
For more information please contact: Myself or your DC&A contact
"Relational skills are the most important abilities in leadership." – John Maxwell
CONGRATULATIONS Session 3 Award Recipients:
Darin Davies of (Marriot Hotels) - Outstanding award,
Patrick’s Bauristhene (Private) - Breakthrough Award
SESSION 3 Review
Well done last night everyone!! We saw people making some real leaps forward in their level of commitment to the result. This programme starts to get interesting when those actions are fulfilled and the results are experienced and celebrated.
Session 3A Highlights: Put Enthusiasm to Work
Issues Addressed
- How can we be peak performers who overcome the obstacles posed by a negative world?
- Where in our professional lives do we need to focus our intensity so our teams and organizations are more successful?
Session 3B Highlights: Recognize Achievements
Issues Addressed
- How can we best face change, challenges, and opportunity?
- What are our true assets for achieving breakthroughs and attaining our full potential?
SESSION 4 Preview
If you work in stressful situations with stressful people, this session is for you! Our team members may view us as role models. They most certainly learn from and are affected by the examples we set when it comes to attitude control and stress management. Therefore, it is important for us to lessen daily "dis-stress" factors in order to lead most effectively. Inevitably, part of our stress is directly related to people with whom we work. Dale Carnegie has recipes for dealing with both stressful situations and people, so bring an open mind and be on time.
In preparation for Session 4, please:
1) Prepare a 1-minute Commitment Report on an area of your professional life that is causing a disproportionate amount of stress (distress). Consider these questions: "What about this situation is causing stress?" "How can I better handle the stress?" "What impact will this have on achieving my vision?"
Read pages 4.4-4.8 in your Participant Manuals. Complete the "Commitment to Put Stress in Perspective" form on page 4.9 to help prepare your report.
2) Prepare a 2-minute Status Report about an experience that illustrates your intentional application of the Enhance Relationships Principles. This is a commitment we made in Session 2. Use the Magic Formula process to structure the report: Incident, Action, and Benefit. Read pages 4.14-4.21 of your Participant Manual and complete the "Motivate Others ad Enhance Relationships Report Planning Sheet on page 4.22 to prepare your report. Practice it too!
3) Come prepared to discuss examples of how you are applying Dale Carnegie’s concepts and processes from sessions 1-3 (such as the Remembering Names, Put Enthusiasm to Work, etc.).
4) Be prepared to tell us what particular part of the readings listed below had an effect on you and why.
Reading Recommendations
- How to Win Friends and Influence People, Part Two, Chapters 4-6
- How to Stop Worrying and Start Living, Review Parts One and Two in your Participant Manual, Session 4
- The Quick and Easy Way to Effective Speaking Part Three, Chapter 7
- Speak More Effectively booklet in the Resource section of your manual
If you have any questions about the next session or wish to make up a session please or e-mail us.
For more information please contact: Myself or your DC&A contact
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